Not refund for the last payment

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    Asked on November 01, 2016 at 05:38 AM

    Dear Jotform support,


    On 29/10/2016, I have sent a request to cancel and refund for my payment (19$) because this is the first time I use JotForm service and I don’t know the JotForm have a system to auto-renewal monthly. After that, I received an announced email from JotForm support, and you said that you have refund for my payment and downgrade my account. After 1 day, I have upgraded my account again with the bronze package, because I have an urgent event. This afternoon, I have contact with banking and they said that my payment on 29/10/2016 was moved on the waiting statement list, so what’s exactly mean ? So that, I must to paid with 38$ for 1 month to use ? Please help me to assist this case. It’s very urgent. Thank you very much

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    Answered on November 01, 2016 at 07:19 AM


    Thanks for contacting us.

    It seems you have re-upgraded again your plan. We have gone ahead and refunded the last subscription payment. And your account is "Free" for now.

    If you have any questions or issue, feel free contact us.