Form not found

  • salessupport1
    Asked on November 1, 2016 at 6:42 AM

    Hello,

    i am having the same problem. I cloned a form, and now the form isn't working anymore. The following message appears: Form not found. The form has been deleted by the owner. (But I did not delete it!)

    Page URL: https://form.jotformeu.com/63052326524348
  • Chriistian Jotform Support
    Replied on November 1, 2016 at 8:12 AM

    I checked your form (https://form.jotformeu.com/63052326524348) and I was able to access the form properly.

    Form not found Image 1 Screenshot 20


    The form seems to be working fine now. Can you try again and see if you are now able to access the form on your end?

  • salessupport1
    Replied on November 1, 2016 at 8:44 AM
    Thank you for your e-mail to Swarovski Sales Support.
    Please note that our standard office hours are Monday to Friday 9.00am to 5.30pm and we are closed for Bank Holidays.
    We will respond to your email as quickly as possible, within 2 working days. If your query is urgent and business critical please call us on +44 (0)203 640 8380
    Please note the following, which may help to answer your query more quickly:
    * The B2B Retailer platform can be used to find
    - Copy invoices (under Transactions/Invoices)
    - Shipping information for your orders
    - If you cannot find an item on the B2B platform this probably means it is unavailable in the UK or discontinued and will be unavailable to order.
    * For an update on the status of a repair, please ensure you have included the Swarovski repair number. We will be unable to provide a status without this.
    Many thanks
    Swarovski Sales Support Team
    ...