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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autoresponder : Send on a Later Date Not Working

    Asked by PhotoWeek on November 01, 2016 at 07:05 AM

    Por quê meus emails programados não estão sendo enviados?

    Page URL:
    https://form.jotformz.com/62908853227665

    Emails
  • Profile Image
    JotForm Support

    Answered by emily on November 01, 2016 at 08:01 AM

    Hi, 

    I have checked your form. It seems like you have not added any email account to get notifications.

    Please follow the guide below to setup email notifications.

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    If any problem occurs, please contact us again.

     

    Thank you.

  • Profile Image

    Answered by PhotoWeek on November 01, 2016 at 08:44 AM
    Mas não é este o problema. De fato eu não quero receber notificações de novas submissões. O problema é que os e-mails programados não estão sendo enviados aos destinatários.
    De: JotForm [mailto:noreply@jotform.com]
    Enviada em: terça-feira, 1 de novembro de 2016 10:01
    Para: photoweek@photoemidia.com.br
    Assunto: Re: Emails não enviados
    A new response has been received:
    JOTFORM
    Answered by emily
    Hi,
    I have checked your form. It seems like you have not added any email account to get notifications.

    Please follow the guide below to setup email notifications.
    https://www.jotform.com/help/25-Setting-Up-Email-Notifications
    If any problem occurs, please contact us again.
    Thank you.
    View this thread on browser » Unsubscribe Thread
    1478001697
    ---
    Este email foi escaneado pelo Avast antivírus.
    https://www.avast.com/antivirus
    ...
  • Profile Image
    JotForm Support

    Answered by emily on November 01, 2016 at 10:00 AM

    For a better understanding, I am going to explain the logic of Autoresponder on an example. Lets assume that you created your form in October 2, and chose to send an email to recipients on a later date on November 2. People who filled your form between those dates will not get any email until November 2. They will get the email on November 2nd but the exact hour is not definite. After the November 2, people who fill your form will get the autoresponder email right away. In other words your setting is back to the default version.

    I made a test submission on your form. The first three of the autoresponders went to my email as the date of the autoresponders had these dates; October 31,21 and 27. The fourth one did not, as the autoresponder date was set to November 1. That email should come in any hour today.

    I will inform you by tomorrow whether I get the last email or not. If you face any problems,if the recipients did not get the last one or any of them by tomorrow, please contact us again.

    Thank you.

  • Profile Image

    Answered by PhotoWeek on November 01, 2016 at 03:44 PM
    Exemplo, criei um Autoresponder no dia 15 de outubro e programei um novo Autoresponder no dia 27 de outubro. Este do dia 27 não chegou em meu email de cadastro teste, ou seja, não deve ter sido disparado. Estou utilizando uma lista importada. Será por isso?
    De: JotForm [mailto:noreply@jotform.com]
    Enviada em: terça-feira, 1 de novembro de 2016 12:00
    Para: photoweek@photoemidia.com.br
    Assunto: Re: Emails não enviados
    A new response has been received:
    JOTFORM
    Answered by emily
    For a better understanding, I am going to explain the logic of Autoresponder on an example. Lets assume that you created your form in October 2, and chose to send an email to recipients on a later date on November 2. People who filled your form between those dates will not get any email until November 2. They will get the email on November 2nd but the exact hour is not definite. After the November 2, people who fill your form will get the autoresponder email right away. In other words your setting is back to the default version.
    I made a test submission on your form. The first three of the autoresponders went to my email as the date of the autoresponders had these dates; October 31,21 and 27. The fourth one did not, as the autoresponder date was set to November 1. That email should come in any hour today.
    I will inform you by tomorrow whether I get the last email or not. If you face any problems,if the recipients did not get the last one or any of them by tomorrow, please contact us again.
    Thank you.
    View this thread on browser » Unsubscribe Thread
    1478008806
    ---
    Este email foi escaneado pelo Avast antivírus.
    https://www.avast.com/antivirus
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 01, 2016 at 09:07 PM

    I would recommend you to double check your spam folder and mark the messages from Jotform as not spam.

    If the issue continues let us know.

  • Profile Image
    JotForm Support

    Answered by emily on November 02, 2016 at 03:17 AM

    I want to inform you that I have received the fourth email. Please check your spam folder as our manager suggested. If the problem still continues let us know.

    Thank you.