Form Not Found Error

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    Asked on November 01, 2016 at 07:41 AM
    i am having the same problem. I cloned a form, and now the form isn't working anymore. The following message appears: Form not found. The form has been deleted by the owner. (But I did not delete it!)
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    Answered on November 01, 2016 at 08:45 AM

    We are so sorry for this inconvenience. 

    I have checked your account and salessupport1 is a sub-user of another account. salessupport1 has no form and has access shared forms. 

    In addition, when I checked these shared forms, I was able to see these forms on salessupport1 account. I mean that I couldn't replicate your issue.

    Could you please check your forms again? Or could you please share a direct URL or Form ID of forms that you still replicate the issue?

    I'll be awaiting for your reply.

    Thank you.

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    Answered on November 01, 2016 at 09:44 AM
    Thank you for your e-mail to Swarovski Sales Support.
    Please note that our standard office hours are Monday to Friday 9.00am to 5.30pm and we are closed for Bank Holidays.
    We will respond to your email as quickly as possible, within 2 working days. If your query is urgent and business critical please call us on +44 (0)203 640 8380
    Please note the following, which may help to answer your query more quickly:
    * The B2B Retailer platform can be used to find
    - Copy invoices (under Transactions/Invoices)
    - Shipping information for your orders
    - If you cannot find an item on the B2B platform this probably means it is unavailable in the UK or discontinued and will be unavailable to order.
    * For an update on the status of a repair, please ensure you have included the Swarovski repair number. We will be unable to provide a status without this.
    Many thanks
    Swarovski Sales Support Team