What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notifications are not being sent

    Asked by ccnewneighbors on November 01, 2016 at 08:08 AM

    We have been using JotForm for our club's website for a few years without any problem.  However, over the past 2 weeks, it has been brought to my attention that notifications are not being sent to everyone listed on my forms.  Has something changed with JotForm that is preventing multiple notifications to be sent when a form is submitted?

    Page URL:
    http://www.newneighborscc.com/e-new-member-form.html

    sent not being sent not being My Forms JotForm problem using jotform
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    JotForm Support

    Answered by owen on November 01, 2016 at 09:45 AM

    Hi,

    I have checked your form on the website that you provided. As far as I can see there are 7 recipients at one of the notifications and the other has 3 recipients. 

    https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    As you can see on this guide of ours says that there are 10 recipients limit per one notification. 

    I have ran a test submission on your form and I can confirm that recipients received the emails successfully:

     

    You can also check this:

    1. Go to your history page: https://www.jotform.com/myaccount/history

    2. Select Emails:

     

    There has been a recent issue with our emails ending up in spam folders and your issue might be related to that. Please check your spam folder and if our emails are in there mark them as "Not Spam". This should resolve the issue.

    Let us know if you are not able to locate them tough. 

    Please contact us again if you need any further assistance. 

  • Profile Image

    Answered by lhproscia on November 01, 2016 at 09:59 AM

    i'm not getting notifications either.  They are showing up under submissions section but nothing is in my email history for today...
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    JotForm Support

    Answered by Chriistian on November 01, 2016 at 12:09 PM

    Hi lhproscia,

    I have moved your concern to a separate thread so we can address it properly. Please see the thread here.

  • Profile Image

    Answered by lhproscia on November 01, 2016 at 12:13 PM

    okay, its been 2 hrs and I haven't received any help

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    JotForm Support

    Answered by John_Benson on November 01, 2016 at 02:19 PM

    @lhproscia

    Sorry for the inconvenience. We'll attend to your issue on this thread: https://www.jotform.com/answers/977511. Please refrain from posting to multiple threads to avoid confusion.

    Thank you for understanding. 

  • Profile Image
    JotForm Support

    Answered by seth on November 02, 2016 at 10:10 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.