How can I revert back my plan to the Economy? How can I get the education discount?

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    Asked on November 01, 2016 at 08:31 AM

    Please contact Mike Sorenson by email at or by phone at 703-993-3410. The employee that previously paid this has left and I am the new contact for paying this account.  Thank you.

    "Education users qualify for a 50% discount off any paid plan that will never expire."

    A new response has been received:


    Answered by Kiran

    I see that your account was holding Economy yearly subscription which was due to renew on 17-Oct-2016. I notice that the renewal payment has been failed for this account and so the account is downgraded to Free now. Since the form submissions/views received for the month are more than the limit of a free account, the account is now disabled. If you need to use the forms again, you'll need to upgrade our account to a paid subscription plan.

    Hope this information helps! 

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    Answered on November 01, 2016 at 10:08 AM


    I've checked your account and I've seen that you have a Bronze plan that has been paid today for 2-yearly. However, you can not revert your account back to economy level. Because the economy plan was our old pricing plan. Currently, we do not use economy plan. you can check our current pricing page here: 

    You need to send your information again to benefit from non-profit education discount. Please find the following link to apply for education discount: 

    If you need further assistance, do not hesitate to contact us.

    Thank you.