I deleted form submissions but my account submission storage is still full.

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    Asked on November 01, 2016 at 09:22 AM

    Good morning,

      My account says I am over my submission storage, but I do not have close to 500 submissions stored.  I deleted a bunch and it still says I am out of submission storage.  The last few submissions to come through were not emailed properly- is that because I'm "out of storage".  Please assist.  Thank you.

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    Answered on November 01, 2016 at 11:56 AM

    Hello WellsResLife,

    I did check your account and found that you have several deleted form under "Trash" folder and two of the deleted forms have 294 submissions which is being added in your storage limits. Please check the screenshot below:


    I would suggest you to please delete these submissions as well and that would solve your problem.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!