What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I deleted form submissions but my account submission storage is still full.

    Asked by WellsResLife on November 01, 2016 at 09:22 AM

    Good morning,

      My account says I am over my submission storage, but I do not have close to 500 submissions stored.  I deleted a bunch and it still says I am out of submission storage.  The last few submissions to come through were not emailed properly- is that because I'm "out of storage".  Please assist.  Thank you.

    full submission storage Submissions not emailed My Account and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 01, 2016 at 11:56 AM

    Hello WellsResLife,

    I did check your account and found that you have several deleted form under "Trash" folder and two of the deleted forms have 294 submissions which is being added in your storage limits. Please check the screenshot below:

     

    I would suggest you to please delete these submissions as well and that would solve your problem.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!