What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We are not getting emails to multiple recipients when PDF attachment is disabled

    Asked by danr on November 01, 2016 at 10:08 AM

    Good Morning,

    I have about 4 forms that are used daily, this morning we realized that two of the four forms have not be sending notification emails. I have confirmed that forms have been submitted, but we are not receiving the email notifications. I have tested the email notifications with our companies outlook email and a gmail email, neither are receiving email notifications. 

    The other two forms that seem to be working are the ones that have .pdf files of the information attached to the emails. So in the spirit of testing i added .pdf's to my other two forms and now the notifications are coming through. The last notification I received from the non-pdf forms was yesterday 10/31 at 8:01. 

    For a short term fix I will add .pdf's to all my forms so we can continue business as usual. 


    Thanks in advance for your help. 




    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on November 01, 2016 at 12:23 PM

    We are aware of the problem and our developers are working on it already.But thank you for letting us know about your finding, that is a great help for us. We'll keep you posted.