Session is not created and the filled out form entries disappear

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    SummitIT
    Asked on November 01, 2016 at 10:17 AM

    Hi,

    I have a form that people are supposed to be able to return to to finish filling out even after the page closes. They are supposed to get an edit link in their email and be able to return to their form and complete it. But they do NOT get the email with the link and also, in the past, even when they do get the link, the form is completely blank so the responder has to start all over.

    It used to work. But is not working now. Please help.

    https://form.jotform.com/52915795464973 

     

  • Profile Image
    Kiran
    Answered on November 01, 2016 at 12:35 PM

    If this is the first form to be submitted to continue with the application, I see that the thank you page is redirected to the application page normally without creating any session. Please refer to the guide (Step #10) below that can help you in creating the session to save the information being filled in the form.

    https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later

    Please make necessary changes to the first form to create a session. Let us know if you need any further assistance. We will be happy to assist.  

  • Profile Image
    SummitIT
    Answered on November 07, 2016 at 03:03 PM

    This was very helpful.

    Thank you very much  :-)