Why I'm not receiving submissions to my email address?

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    Asked on November 01, 2016 at 10:33 AM

    i make a form but seems not to be working my my e-mail because i don't receive any e-mail from the form . The form i´ts already paste in my website  


    my web site is www.colegionorthhills.com.ar 

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    Answered on November 01, 2016 at 12:43 PM

    Thank you for contacting our Support.

    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 550 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.2 Connection timed out>

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues.

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you.