What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Multiple Recipients: not receiving any email notification.

    Asked by jspomrantz on November 01, 2016 at 10:50 AM

    Hi,

    I am trying to find out why 2 submissions sent on 10/31/16 were not emailed to me. The were from my form titled "ALICAM Patient Info Form" and they were the only 2 submissions from 10/31/16.

    I've had this problem in the past and the only way I was able to fix it was to delete the email lists and start over. The email list was working fine previous to this and I was receiving all submissions. It randomly stopped sending them yesterday.

    You asked me to contact you the next time this happened. Please let me know if you need additional info. 

    Thank you,

    Jill

    Emails Submissions problem next find
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    JotForm Support

    Answered by BDAVID on November 01, 2016 at 12:52 PM

    We had a problem which made notifications to end up in spam folders. Please check your spam folder and find all of the emails coming from JotForm and mark them as NOT SPAM:

    Let us know if you need more help.

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    Answered by jspomrantz on November 01, 2016 at 12:57 PM

    I wish that it was as simple as them being in my spam, but that was the first thing I checked.

     

    They are not in my spam. Multiple people are having this problem right now, so it obviously is not that simple.

     

     

     

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    JotForm Support

    Answered by BDAVID on November 01, 2016 at 02:11 PM

    I have forwarded this to our back-end team to get further help. You will be updated via this thread.

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    Answered by jspomrantz on November 01, 2016 at 02:13 PM

    Just to further update you. A new jotform was submitted a few minutes ago and the email came through, but we still never received the 2 from yesterday.

    We'll need to figure out if this will be a recurring problem because if we only get intermittent notifications, we will not be able to serve our clients properly.

    Thank you.

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    JotForm Support

    Answered by BDAVID on November 01, 2016 at 02:15 PM

    We have been notified that it was a temporary issue, and it should be fixed by now. Please update us if the issue happens again, so we can let our back-end team know about it.