- jspomrantzAsked on November 01, 2016 at 10:50 AM
I am trying to find out why 2 submissions sent on 10/31/16 were not emailed to me. The were from my form titled "ALICAM Patient Info Form" and they were the only 2 submissions from 10/31/16.
I've had this problem in the past and the only way I was able to fix it was to delete the email lists and start over. The email list was working fine previous to this and I was receiving all submissions. It randomly stopped sending them yesterday.
You asked me to contact you the next time this happened. Please let me know if you need additional info.
- JotForm SupportBDAVIDAnswered on November 01, 2016 at 12:52 PM
We had a problem which made notifications to end up in spam folders. Please check your spam folder and find all of the emails coming from JotForm and mark them as NOT SPAM:
Let us know if you need more help.
- jspomrantzAnswered on November 01, 2016 at 12:57 PM
I wish that it was as simple as them being in my spam, but that was the first thing I checked.
They are not in my spam. Multiple people are having this problem right now, so it obviously is not that simple.
- JotForm SupportBDAVIDAnswered on November 01, 2016 at 02:11 PM
I have forwarded this to our back-end team to get further help. You will be updated via this thread.
- jspomrantzAnswered on November 01, 2016 at 02:13 PM
Just to further update you. A new jotform was submitted a few minutes ago and the email came through, but we still never received the 2 from yesterday.
We'll need to figure out if this will be a recurring problem because if we only get intermittent notifications, we will not be able to serve our clients properly.
- JotForm SupportBDAVIDAnswered on November 01, 2016 at 02:15 PM
We have been notified that it was a temporary issue, and it should be fixed by now. Please update us if the issue happens again, so we can let our back-end team know about it.