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Multiple Recipients: not receiving any email notification.Asked by jspomrantz on November 01, 2016 at 10:50 AM
I am trying to find out why 2 submissions sent on 10/31/16 were not emailed to me. The were from my form titled "ALICAM Patient Info Form" and they were the only 2 submissions from 10/31/16.
I've had this problem in the past and the only way I was able to fix it was to delete the email lists and start over. The email list was working fine previous to this and I was receiving all submissions. It randomly stopped sending them yesterday.
You asked me to contact you the next time this happened. Please let me know if you need additional info.
We had a problem which made notifications to end up in spam folders. Please check your spam folder and find all of the emails coming from JotForm and mark them as NOT SPAM:
Let us know if you need more help.
I wish that it was as simple as them being in my spam, but that was the first thing I checked.
They are not in my spam. Multiple people are having this problem right now, so it obviously is not that simple.
I have forwarded this to our back-end team to get further help. You will be updated via this thread.
Just to further update you. A new jotform was submitted a few minutes ago and the email came through, but we still never received the 2 from yesterday.
We'll need to figure out if this will be a recurring problem because if we only get intermittent notifications, we will not be able to serve our clients properly.
We have been notified that it was a temporary issue, and it should be fixed by now. Please update us if the issue happens again, so we can let our back-end team know about it.