- execspeakAsked on November 01, 2016 at 12:00 PM
Trying to use the payment wizard to add a coupon code on the authorize.net widget and the application is stuck in a loading cycle. Used multiple web browsers and received same issue.Page URL:
- JotForm Supportashwin_dAnswered on November 01, 2016 at 02:15 PM
I am not sure if I have understood your question correctly. Do you mean to say that you are unable to load the authorize.net payment wizard.
I did check your form and I am able to replicate the issue you are having. I was not able to load the authorize.net payment wizard. Please check the screenshot below:
I am reporting it to our backend team. We will get back to you as soon as we have any update from them.
- execspeakAnswered on November 01, 2016 at 02:26 PM
Thanks for your reply. You screenshot is exactly what I'm referring to.
I can load the form editor.
I can see the payment widget.
When I click on the magic wand to go through the wizard editor, it never loads.
After I continued to try to load that wizard – after a few attempts it eventually reverted back to the old widget wizard editor. I was eventually able to edit the coupon code that I was trying to access, but that was through the old editor and the new editor still has not shown up.
- JotForm SupportMikeAnswered on November 01, 2016 at 04:45 PM
Thank you for your update. The issue was reported to our developers by Ashwin.
This thread will be updated as soon as we have any news.
- JotForm DeveloperScottAnswered on November 02, 2016 at 05:46 AM
This was a trending issue and our developers implemented a fix today. Payment Wizard should be working as promised now. Can you confirm this from your end?
- execspeakAnswered on November 02, 2016 at 11:05 AM
Thank for your hard work, guys! You're always so responsive and so helpful.