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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment Wizard for authorize.net not loading

    Asked by execspeak on November 01, 2016 at 12:00 PM

    Trying to use the payment wizard to add a coupon code on the authorize.net widget and the application is stuck in a loading cycle. Used multiple web browsers and received same issue.

     

    Page URL:
    formID=60823792406155

    payment wizard not loading
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    JotForm Support

    Answered by ashwin_d on November 01, 2016 at 02:15 PM

    Hello execspeak,

    I am not sure if I have understood your question correctly. Do you mean to say that you are unable to load the authorize.net payment wizard.

    I did check your form and I am able to replicate the issue you are having. I was not able to load the authorize.net payment wizard. Please check the screenshot below:

     

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by execspeak on November 01, 2016 at 02:26 PM

    Thanks for your reply. You screenshot is exactly what I'm referring to.

     

    I can load the form editor.

    I can see the payment widget.

    When I click on the magic wand to go through the wizard editor, it never loads.

     

    After I continued to try to load that wizard – after a few attempts it eventually reverted back to the old widget wizard editor. I was eventually able to edit the coupon code that  I was trying to access, but that was through the old editor and the new editor still has not shown up.

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    JotForm Support

    Answered by Mike on November 01, 2016 at 04:45 PM

    Thank you for your update. The issue was reported to our developers by Ashwin.

    This thread will be updated as soon as we have any news.

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    JotForm Support

    Answered by Scott on November 02, 2016 at 05:46 AM

    Hi @execspeak,

    This was a trending issue and our developers implemented a fix today. Payment Wizard should be working as promised now. Can you confirm this from your end?

    Scott.

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    Answered by execspeak on November 02, 2016 at 11:05 AM

    All fixed!!

     

    Thank for your hard work, guys!  You're always so responsive and so helpful. 

    Thanks!!!