What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    No email alert

    Asked by jomac4 on November 01, 2016 at 12:43 PM

    I had a client tell me she submitted a form, but it did not come to my e-mail.  I logged in to jotform, and it was there under submissions.  is this normal? If she had not told me, I would never have known she had submitted it. Then the next morning I checked again, and another submission had been made.  Once again, it did not come to my e-mail

  • Profile Image
    JotForm Support

    Answered by John_Benson on November 01, 2016 at 02:44 PM


    We're having an issue at the moment regarding to email notification going straight to spam folder. Kindly check your spam folder and if you find JotForm mails please mark it as not a spam.

    Also, you can check your email history. Here's a guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Sorry for the inconvenience.