What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Customizing a Donation Form use with Stripe and Ontraport

    Asked by Dustin Hibbard  on November 01, 2016 at 12:47 PM

    Hello,

    I am representing a non-profit organization looking for a solution to create a donation form to be embedded on our Wordpress site that can be customized to received one-time or monthly recurring donations. In addition, we need the user to be able to select credit card or eChecks for payment options. Behind the form, we need the transaction to be processed through Stripe and the user's contact information to be captured in our Ontraport CRM database.

    We were referred to a web developer who is who is a Certified Ontraport Consultant. He told us that JotForm already has the ability to integrate with Ontraport and Stripe, so this might be a the way to go for us. Can you please confirm with me that this is true? Also, can you confirm that the customized features I mentioned above can be built in the form?

    Finally, we only need 1 form that will be hosted on our website. I see you have a FREE Starter package that limits 10 payments. What would happen if we signed up for the FREE version and received more than 10 donations submissions in a month? Would it block the donation from going through or just bill our JotForm account for the added use?

    Thank you for your feedback!

    donation and ontraport use
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    JotForm Support

    Answered by BDAVID on November 01, 2016 at 03:07 PM

    You can definitely integrate with Stripe: https://www.jotform.com/help/190-How-to-Integrate-Stripe-with-your-Form

    Unfortunately, we do not have an echeck integration, nor for Ontraport within our interface.

    If you reach the 10 monthly payments limit in a free account, you won't be able to receive any submission, you will need to wait until the first day of the following month for the counter to reset.

    Let us know if you have more questions, we will be glad to assist you.

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    Answered by pottersi on November 01, 2016 at 03:32 PM

    Thank you for your reply. So I understand you are saying the eCheck integration is not available. I assume you mean that eChecks are not available with any payment gateway using Jotform?

    Also, are you saying that Ontraport does not integrate with Jotforms at all?

     

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    JotForm Support

    Answered by Jim_R on November 01, 2016 at 09:49 PM

    So I understand you are saying the eCheck integration is not available. I assume you mean that eChecks are not available with any payment gateway using Jotform?

    Spot on, that's correct. All our payment processors don't support eCheck payments.

    Also, are you saying that Ontraport does not integrate with Jotforms at all?

    That's correct too - We don't have an integration with Ontraport yet. However, there are a couple of workarounds you can try.

    1. Use Zapier https://zapier.com/zapbook/jotform/ontraport/

    2. Use Itmooti https://app.itmooti.com/home/

    Related support page from Ontraport: https://support.ontraport.com/hc/en-us/articles/217882038-JotForm-Integration-via-ITMOOTI

     

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    Answered by pottersi on November 10, 2016 at 06:09 PM

    Can you tell me if it’s possible to add monthly recurring payments as an option on a JotForm that is integrated with Stripe? I know that Stripe as a subscription feature that allows for recurring transactions. 

     

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    JotForm Support

    Answered by Jim_R on November 10, 2016 at 07:20 PM

    I have moved your most recent question to a separate thread https://www.jotform.com/answers/987840

    We'll have it addressed shortly.