What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not getting email notifications for multiple forms

    Asked by bettyprall on November 01, 2016 at 12:59 PM

    We have not changed our settings but the email notifications are not being received.

    email notifications email Getting getting email
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    JotForm Support

    Answered by Jan on November 01, 2016 at 03:30 PM

    I can see that you are a sub-user of this account (phowtx). I checked this form (https://www.jotform.com/52374447672967) and I can see that the notification is configured correctly.

    The email recipient (esl@r**e.edu) is not in the bounce list. The mail logs shows that the notification are being sent successfully.

    Please check your spam folders and junk mails. If it is in the spam folder, please mark it as "Not Spam".

    If you are referring to a different form, please let us know so that we can further investigate.

    Hope this helps. Thank you.

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    JotForm Support

    Answered by seth on November 02, 2016 at 10:09 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.