Not receiving emails

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    arizhimani
    Asked on November 01, 2016 at 01:00 PM

    Hello,

    We are not receiving any emails when people complete the forms on our website. It's hard for us to keep track of our customers if don't receive any emails. 

    Some forms send emails to achieve@cornerstoneacademic.com and some forms send emails to unlimitedtutoring@cornerstoneacademic.com. Neither are receiving emails.

    Please advise!

  • Profile Image
    John_Benson
    Answered on November 01, 2016 at 03:30 PM

    Hi,

    Sorry for the inconvenience. Please check your Spam mail section. If you find JotForm mails please mark it as not a spam. 

    You can also check your mail logs history. Here's a guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    We are currently investigating the issue regarding email notifications going straight to the spam. Let us know if the issue still persists.

    Thank you.

  • Profile Image
    arizhimani
    Answered on November 01, 2016 at 05:25 PM

    Hello,

    I checked the spam folder in our inbox, but there aren't any emails from JotForm in there. I looked at the mail logs history as well and all the emails indicate that the emails were sent. 

     

  • Profile Image
    jonathan
    Answered on November 01, 2016 at 11:57 PM

    Can you please tell us what is the email address you were checking for the submission you mentioned form your form https://www.jotformpro.com/form/50840107000941?

    I also could not find any issue with the email setup of the form. Base on the email logs, email was sent successfully. So the only remaining possible reason not seeing it on your mailbox is it was filtered as spam message.

    We will wait for more details on your next response.

    Thank you.