What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving emails

    Asked by arizhimani on November 01, 2016 at 01:00 PM

    Hello,

    We are not receiving any emails when people complete the forms on our website. It's hard for us to keep track of our customers if don't receive any emails. 

    Some forms send emails to achieve@cornerstoneacademic.com and some forms send emails to unlimitedtutoring@cornerstoneacademic.com. Neither are receiving emails.

    Please advise!

    Emails receiving receiving emails receive
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    JotForm Support

    Answered by John_Benson on November 01, 2016 at 03:30 PM

    Hi,

    Sorry for the inconvenience. Please check your Spam mail section. If you find JotForm mails please mark it as not a spam. 

    You can also check your mail logs history. Here's a guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    We are currently investigating the issue regarding email notifications going straight to the spam. Let us know if the issue still persists.

    Thank you.

  • Profile Image

    Answered by arizhimani on November 01, 2016 at 05:25 PM

    Hello,

    I checked the spam folder in our inbox, but there aren't any emails from JotForm in there. I looked at the mail logs history as well and all the emails indicate that the emails were sent. 

     

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    JotForm Support

    Answered by jonathan on November 01, 2016 at 11:57 PM

    Can you please tell us what is the email address you were checking for the submission you mentioned form your form https://www.jotformpro.com/form/50840107000941?

    I also could not find any issue with the email setup of the form. Base on the email logs, email was sent successfully. So the only remaining possible reason not seeing it on your mailbox is it was filtered as spam message.

    We will wait for more details on your next response.

    Thank you.