What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notifications

    Asked by wsimmons44 on November 01, 2016 at 01:17 PM

    I am receiving email notifications for this form: http://dynamitesports.com/contact-us/

     

    But I am NOT for this form: http://dynamitesports.com/seminar-request-form/

     

    As of yesterday morning both were working. I didn't change anything... can you please let me know what's going on?

     

    Page URL:
    http://dynamitesports.com/seminar-request-form/

    email notifications not receiving email email receiving
  • Profile Image
    JotForm Support

    Answered by Boris on November 01, 2016 at 03:53 PM

    I have checked your form email history, and according to the logs, emails from both form 80452507598 and form 10853824252 are being sent successfully:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    The only emails I see there were likely not to be accepted by the recipients, is this test email, because it was missing a Sender Name:

    https://www.jotform.com/emails/5818d798c729b4d0648b5f1a

    Other than that one, your emails appear to have been delivered successfully from our system.

    You are basing the Sender Name on the entry being made in your "Your Name:" field:

    If you want to ensure that your form always has Sender Name correctly filled, you may want to mark that field (Your Name:) as required on the form.

    Other than that, your emails appear to have been configured correctly, and the logs show these emails as being delivered successfully.

    I have also made a test submission on your second form, and I see that the following email was sent from our system:

    https://www.jotform.com/emails/5818f24dc729b4ce648b5529

    Please check whether your recipients have received this email, and make sure you/they check the Spam / Bulk / Trash folders as well.

    Please let us know how it goes.

  • Profile Image
    JotForm Support

    Answered by seth on November 02, 2016 at 10:09 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.