What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving email notification

    Asked by phluent on November 01, 2016 at 01:44 PM

    Having similar problem - have sent in private support email but not heard anything back - not even confirmation of support ticket.

    I have a form  sending notification emails to two email addresses - one address is no longer receiving the emails [can confirm as they are not in the email header as a co-recipient any more]. I deleted the address in the form settings and reentered it - still no delivery. I have also removed the second address and just entered the one that had dropped out and stepped all the way out saving the settings and the form - still no change to the address it sends the notifications to.

    The result appears to be:

    - one email dropped out of the configuration but still in settings [more than one form]

    - the email notification emails recipients are locked in the background and cannot be changed or updated - I have also tested this on another form and confirmed updates are not saving


    This is and urgent issue as our client is not receiving notifications of contact inquires


    Thank you


  • Profile Image
    JotForm Support

    Answered by John_Benson on November 01, 2016 at 04:24 PM

    Hi todd,

    Sorry for the inconvenience. To make this less confusing we will use only one thread with the same issue. Here's your thread: https://www.jotform.com/answers/977773

    Please wait for our reply there and disregard this thread.

    Thank you for your understanding.