Not receiving email notification

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    Asked on November 01, 2016 at 01:44 PM

    Having similar problem - have sent in private support email but not heard anything back - not even confirmation of support ticket.

    I have a form  sending notification emails to two email addresses - one address is no longer receiving the emails [can confirm as they are not in the email header as a co-recipient any more]. I deleted the address in the form settings and reentered it - still no delivery. I have also removed the second address and just entered the one that had dropped out and stepped all the way out saving the settings and the form - still no change to the address it sends the notifications to.

    The result appears to be:

    - one email dropped out of the configuration but still in settings [more than one form]

    - the email notification emails recipients are locked in the background and cannot be changed or updated - I have also tested this on another form and confirmed updates are not saving


    This is and urgent issue as our client is not receiving notifications of contact inquires


    Thank you


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    Answered on November 01, 2016 at 04:24 PM

    Hi todd,

    Sorry for the inconvenience. To make this less confusing we will use only one thread with the same issue. Here's your thread:

    Please wait for our reply there and disregard this thread.

    Thank you for your understanding.