What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is not availeble, and i cannot password reset

    Asked by ROel on May 08, 2012 at 02:22 AM

    Hello,

     

    I have a few months an account (free). But now i want to login and i cannot logon. I pressed 'password forgot' and i did not recieved any mail. I hope you can reset my account so i can login. I hope my forms are not deleted...

     

    Kind regards,

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    JotForm Support

    Answered by liyam on May 08, 2012 at 04:22 AM

    Have you checked your spam folder if the email regarding your reset password has landed there?

    Thanks.

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    Answered by on May 09, 2012 at 02:12 AM

    yes i did.

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    JotForm Support

    Answered by liyam on May 09, 2012 at 02:25 AM

    I found out that your email address was on the bounce list.  I have removed it and sent another password reset request to your email.  Can you please check your inbox again and see if you received it?

    Thanks.