What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why am I no longer receiving email notifications when a form has been filled out and submitted?

    Asked by TNRLady on November 01, 2016 at 02:52 PM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 01, 2016 at 06:55 PM

    I have checked the email addresses you're using in your form and I cannot find then in our bounce list, one of the reasons why emails do not sent. 

    We have recently an issue with our email notifications where they ended up in the spam folder, so I would suggest you to check the spam folder on your email account and if you find them there, please mark them as not spam. 

    I would also suggest you to check this guide that may help you to know why emails are not sending: Why-I-am-not-Receiving-Email-Notifications

    If the issue still persists, please try setting up a custom sender with the SMTP method, this will help you to have more control over how the emails are sent: How-to-Setup-SMTP-for-a-Form


  • Profile Image
    JotForm Support

    Answered by seth on November 02, 2016 at 10:08 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.