Why am I no longer receiving email notifications when a form has been filled out and submitted?

  • Profile Image
    TNRLady
    Asked on November 01, 2016 at 02:52 PM
  • Profile Image
    Kevin_G
    Answered on November 01, 2016 at 06:55 PM

    I have checked the email addresses you're using in your form and I cannot find then in our bounce list, one of the reasons why emails do not sent. 

    We have recently an issue with our email notifications where they ended up in the spam folder, so I would suggest you to check the spam folder on your email account and if you find them there, please mark them as not spam. 

    I would also suggest you to check this guide that may help you to know why emails are not sending: Why-I-am-not-Receiving-Email-Notifications

    If the issue still persists, please try setting up a custom sender with the SMTP method, this will help you to have more control over how the emails are sent: How-to-Setup-SMTP-for-a-Form

     

  • Profile Image
    seth
    Answered on November 02, 2016 at 10:08 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.