What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder not routing correctly

    Asked by dleodoro on November 01, 2016 at 03:23 PM

    As of yesterday, we seem to be having problems with a number of forms on our end that have AutoResponders attached. For example, this one: https://www.jotform.com//?formID=61175098185967

    After I submit, I am supposed to get an automated message sent back to the email I provide. That is not happening. Also, when the email goes through to the address on file, they do not have the option to reply back to the email field, which is an address on the form. 

    There is no number to call on your website and this is effecting the way we run our business. Please let me know what can be done to resolve this issue.



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    JotForm Support Manager

    Answered by Jeanette on November 01, 2016 at 08:59 PM

    Our developers have been informed about the issue, please accept our apologies.