Autoresponder not routing correctly

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    dleodoro
    Asked on November 01, 2016 at 03:23 PM

    As of yesterday, we seem to be having problems with a number of forms on our end that have AutoResponders attached. For example, this one: https://www.jotform.com//?formID=61175098185967

    After I submit, I am supposed to get an automated message sent back to the email I provide. That is not happening. Also, when the email goes through to the address on file, they do not have the option to reply back to the email field, which is an address on the form. 

    There is no number to call on your website and this is effecting the way we run our business. Please let me know what can be done to resolve this issue.

     

     

  • Profile Image
    Jeanette
    Answered on November 01, 2016 at 08:59 PM

    Our developers have been informed about the issue, please accept our apologies.