What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my autoresponder went to junk folder and has scarry message from outlook

    Asked by caramedicalsolutions on November 01, 2016 at 03:27 PM

    I am using the Sender Email field for an auto-responder and it went to my outlook junk folder.  With this message, why, how can i fix it?



    This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing

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    JotForm Support Manager

    Answered by Jeanette on November 01, 2016 at 08:45 PM

    We have changed settings in our email servers, that's the reason, simply mark the messages as not spam, that should help us to lift our reputation with outlook.

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    JotForm Support

    Answered by seth on November 02, 2016 at 10:07 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.