- chelsreneehAsked on November 01, 2016 at 03:51 PM
I want to make sure that I continue to receive the locked in price that my account says I will. However, I keep getting a notification that payment is not going through with PayPal. I have used PayPal since. What do I need to do to get the payment processed?
- JotForm Support ManagerJeanetteAnswered on November 01, 2016 at 10:04 PM
It seems that your Paypal account needs to have an updated credit card on file. I've canceled the subscription. The account is back to free, please go ahead and re-upgrade using a different payment method or an updated Paypal account.