What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Reply to field not working

    Asked by vlm on November 01, 2016 at 04:14 PM

    Hello - one of the forms (Colorado Junk Cars Quote Request) is not populating the sender's email address into the reply to field when the email is replied to. It is populating the business owner's email that they are sending from. Any ideas? 




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    JotForm Support

    Answered by Mike on November 01, 2016 at 08:46 PM

    Please accept our apologies for the inconveniences you are facing.

    We are having a temporary issue with the Reply-To: field. The issue has been already escalated to our developers and should be fixed within 24 hours. We will let you know once it is completely fixed.

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    Answered by soldafria on November 01, 2016 at 09:15 PM

    I am very disappointed. I paid the premium plan and this problem is horrible.

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    JotForm Support

    Answered by EltonCris on November 02, 2016 at 03:18 AM

    Our apologies. This is now fixed.

    You should now see your users email address in the reply-to field by now.


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    Answered by vlm on November 02, 2016 at 01:51 PM

    Awesome! Thanks Jotform!