What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I fix my reply-to email problem?

    Asked by Brennon24 on November 01, 2016 at 04:19 PM

    I have recently come against a problem with the reply-to function. When an email notification comes into my email account and I hit Reply, the reply address is my email address and not that of the sender. I have looked at all the answers for this topic and couldn't find anything I wasn't already doing. How can I fix this?

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    JotForm Support

    Answered by Mike on November 01, 2016 at 08:46 PM

    Please accept our apologies for the inconveniences you are facing.

    We are having a temporary issue with the Reply-To: field. The issue has been already escalated to our developers and should be fixed within 24 hours. We will let you know once it is completely fixed.

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    JotForm Support Manager

    Answered by Jeanette on November 02, 2016 at 12:09 AM

    One temporary solution might be to enable the PDF attachment option from the Advanced tab in the email wizard. However, this is not suitable if you have lots of forms affected. Our developers are aware of the issue and should fix this asap. You will be notified here when the issue gets completely fixed.

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    JotForm Support

    Answered by EltonCris on November 02, 2016 at 03:18 AM

    Our apologies. This is now fixed.

    You should now see your users email address in the reply-to field by now.

    Regards!