What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment wizard is not loading and just says 'loading'

    Asked by tntnutritioncoach on November 01, 2016 at 04:26 PM

    Not sure why, it's worked fine before. I've tried on both chrome and safari, I've also cleared my cache/cookies. It just says "loading". If I close out and try again, sometimes the old payment set up/wizard appears vs the updated one. 

    Thanks!

    cache Updated thanks and
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    JotForm Support

    Answered by Kiran on November 01, 2016 at 11:02 PM

    I have checked the payment wizard using PayPal and see that wizard is loading fine at my end. 

    Are you still experiencing the issue? Could you try logging into a private/incognito window and see if that works for you? Let us know if you need any further assistance. We will be happy to assist. 

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    Answered by tntnutritioncoach on November 02, 2016 at 08:47 AM

    It's working all of a sudden again, I didn't change anything from when I submitted ticket so who knows. Thank you!

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    JotForm Support

    Answered by Kiran on November 02, 2016 at 12:39 PM

    Great! Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!