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    Emails Aren't Generating

    Asked by casavolunteer on November 01, 2016 at 04:45 PM

    We have an email attached to send a notification when a form is submitted, however, it doesn't appear that those emails are going through (or have ever gone through).  I must have done something wrong in the set up but I'm not sure what. Any suggestions?

    Emails generating attached email OR
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    JotForm Support

    Answered by Jim_R on November 01, 2016 at 11:36 PM

    Hello, since you never mentioned which form you're having issues with, I tried my luck with the most recent form you edited Vulnerable Adult and it shows you're using the following email addresses as your recipients:

    Kathrynj@casahospice.com

    Bonniew@casahospice.com

    I checked both emails and confirmed NONE of them are in our Bounce List. 

    With that in mind, I strongly urge you to check your entire mailbox (not just your Inbox), and look for the email notifications on your Spam/Trash/Junk folders. If by any chance you see it ended up on your Spam folder, please mark it as NOT SPAM. Most email providers have this option and to give an example, here's how it looks like from Gmail:

    I also recommend you add noreply@jotform.com and noreply@formresponse.com to your Contact List to see if it will help preventing this from happening again.

    Going back, if you could give us the Form URL/ID that you're having issues with, along with the actual email addresses in question, then we can better check it from our end. Hoping to hear from you soon.