- crystalchoirAsked on November 01, 2016 at 05:27 PM
The integration on my google doc for my "Crystal School Application" has stopped working. The submissions are being recorded in jotform, but not added to the google document. I have had to manually add the last few - the last one is still not in the google doc - I had assumed one of the people I shared the document with had accidentally deleted a few rows, but now I'm certain as my last test never got added. Can you tell me what is going on?
I could reintegrate, but that will mean reordering the columns and resharing the document, and I'd rather avoid doing that if I can.
I have not edited or changed the form since this problem started.
Thanks. Please advise!
- JotForm SupportEltonCrisAnswered on November 02, 2016 at 01:20 AM
If the Google Spreadsheet is still not updating after a few hours, the integration is most likely broken. Note that editing the integrated spreadsheet might break the integration so as much as possible, please avoid making changes on the integrated sheet.
I hate to say this but the only way to resolve this issue is to re-integrate your form with Google Spreadsheet. Just remove the existing integration and integrate your form again. This normally solves the problem because it would create a new spreadsheet file.