What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am no longer receiving e-mails from my Contact form on my website. How do I fix this issue?

    Asked by camickels on November 01, 2016 at 05:46 PM
    Page URL:
    http://www.midnightbordercollies.com

    contact form E-mails receiving form on
  • Profile Image
    JotForm Support

    Answered by liyam on November 02, 2016 at 01:09 AM

    Hello camickels,

    There were a series of email delivery failures as how I see on the logs in relation to your email address. However, I see the most recent email was sent to your email address successfully. Can you confirm that the problem you have is already fixed?

    You can also check your email history by following the steps from this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If you're still having issues receiving emails, please check also your spam folder for possibilities of the emails to have landed there.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by seth on November 02, 2016 at 10:06 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.