I am no longer receiving e-mails from my Contact form on my website. How do I fix this issue?

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    camickels
    Asked on November 01, 2016 at 05:46 PM
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    liyam
    Answered on November 02, 2016 at 01:09 AM

    Hello camickels,

    There were a series of email delivery failures as how I see on the logs in relation to your email address. However, I see the most recent email was sent to your email address successfully. Can you confirm that the problem you have is already fixed?

    You can also check your email history by following the steps from this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If you're still having issues receiving emails, please check also your spam folder for possibilities of the emails to have landed there.

    Thanks.

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    seth
    Answered on November 02, 2016 at 10:06 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.