Non-Profit discount has been approved. Can you refund the fee?

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    tony pacheco
    Asked on November 01, 2016 at 06:49 PM

    Account under  Bear Creek Church - Non-Profit,  

    We were recently approved for the non profit discount on Oct. 24.  We had also upgraded to Silver Plan on Oct. 19.

     Obvious question, and being that we are in the 30 day window... Can we get the Discount applied now? ... Refund the $319 yearly fee and Charge use the discounted amount. for the year..??


    Tony Pacheco
    Bear Creek Church


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    Answered on November 02, 2016 at 03:44 AM

    Dear Tony,

    I have checked and I have seen that we have received your approval for the non-profit discount. Your approval for the discount is confirmed on 24 October 2016. So that, I have refunded $159 to you.

    Please inform us if there is more we can assist you with.

    Thank you.


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    Answered on April 23, 2017 at 07:35 AM

    We are non-profit organization and we applied for your discount. However, we already upgraded our account before we received your confirmation that you will give us a discount. Can we have a refund? 

    Thank you very much. 



  • Profile Image
    Answered on April 23, 2017 at 10:18 AM


    I see that you have already opened a separate thread regarding your concern, please refer to that thread as I have already responded to it.


    Thank you.