What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How turn off sandbox mode and allow my new form to be Live...

    Asked by Riverbeds on November 01, 2016 at 07:41 PM

    I created a new form in Jotform.

    In the course of doing that, I saw a toggle switch to turn sandbox on or off (I'm thinking it was in the 'setting up the Square as the payment means.)    

    Now I need to turn sandbox off and make the form public, and I can't remember where I saw that setting...or perhaps I should say I can't get back to it!


    I found this screen in JotForms reference material...note the Sandbox Mode is Disabled in this example...but I cannot get to that screen now!!  I get almost nothing when I click now on Show properies of the payment fields area.

    What do I do.  Help.  Got to have this active tomorrow!!


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    JotForm Support

    Answered by owen on November 02, 2016 at 03:52 AM

    Hi Connie,

    Here is how to disable sandbox mode on your payment integration:

    1. When you choose your payment integration on your form builder four options appear and among them you should click "Wizard":

    2. On the opened side window please click "Additional Gateway Settings":

    3. A list collapses down when you open it and you can see the sandbox mode option there:

    When you disable it your form will be ready to go live. 

    Please contact us again if you need any further assistance.