How turn off sandbox mode and allow my new form to be Live...

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    Asked on November 01, 2016 at 07:41 PM

    I created a new form in Jotform.

    In the course of doing that, I saw a toggle switch to turn sandbox on or off (I'm thinking it was in the 'setting up the Square as the payment means.)    

    Now I need to turn sandbox off and make the form public, and I can't remember where I saw that setting...or perhaps I should say I can't get back to it!


    I found this screen in JotForms reference material...note the Sandbox Mode is Disabled in this example...but I cannot get to that screen now!!  I get almost nothing when I click now on Show properies of the payment fields area.

    What do I do.  Help.  Got to have this active tomorrow!!


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    Answered on November 02, 2016 at 03:52 AM

    Hi Connie,

    Here is how to disable sandbox mode on your payment integration:

    1. When you choose your payment integration on your form builder four options appear and among them you should click "Wizard":

    2. On the opened side window please click "Additional Gateway Settings":

    3. A list collapses down when you open it and you can see the sandbox mode option there:

    When you disable it your form will be ready to go live. 

    Please contact us again if you need any further assistance.