What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    receiving notifications but coming in as SPAM

    Asked by brokersite on November 01, 2016 at 08:14 PM

    notifications from jot form are now sent to my spam inbox,why does this happen and how do we fix it?

    Page URL:
    https://form.jotform.co/brokersite/funnel-feeder

    receiving in inbox and sent how
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    JotForm Support Manager

    Answered by Jeanette on November 01, 2016 at 10:20 PM

    There was an update in our email servers and gmail, outlook and other public email services have marked us as spam, to fix the issue, simply mark the submission as "not spam" and remove it from the spam folder.

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    JotForm Support

    Answered by seth on November 02, 2016 at 10:06 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.