receiving notifications but coming in as SPAM

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    brokersite
    Asked on November 01, 2016 at 08:14 PM

    notifications from jot form are now sent to my spam inbox,why does this happen and how do we fix it?

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    Jeanette
    Answered on November 01, 2016 at 10:20 PM

    There was an update in our email servers and gmail, outlook and other public email services have marked us as spam, to fix the issue, simply mark the submission as "not spam" and remove it from the spam folder.

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    seth
    Answered on November 02, 2016 at 10:06 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.