What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not getting emial notifications when my form is submitted?

    Asked by diabetesed on November 01, 2016 at 08:40 PM
    However, I am not receiving my answers for the quiz.  It is not generating another email to show my answers.

    Could you look into it?

    Thanks

    Susan

  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 01, 2016 at 08:52 PM

    I have checked the email address you're using in your form and I can see emails are being sent properly, here is a screenshot of the email that was sent from my test: 

    I would suggest you to check your spam folder and if you find the emails there, please mark them as not spam. 

    Here is also a guide that will help you to know why emails may not be sending: Why-I-am-not-Receiving-Email-Notifications

    Also, do note that the email notification from the submission will be sent, but the email with the quiz results will not be sent since you've not set it up in the quiz app: 

    If you would like the quiz results to be emailed as well then you will need to set it up in the quiz app as  well.

     

  • Profile Image
    JotForm Support

    Answered by seth on November 02, 2016 at 10:07 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.