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    Configurable list data is missing on email notifications

    Asked by nancymaddaloni on November 01, 2016 at 11:54 PM

    4. The email notifications are coming through with the configurable list fields missing.

    Happening on these forms:

    https://www.jotform.com//?formID=60205626600141

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    JotForm Support

    Answered by Boris on November 02, 2016 at 06:03 AM

    I have cloned your form into my account for testing, and it looks like the old email notification that was set is out of date (no longer referencing the fields that currently exist on your form).

    The autoresponder contains the data from Configurable List widget:

    But the email notification is out of date. Please remove the outdated email notification from the form, and simply set up a new one in its place:

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    The freshly re-created email notification will correctly contain the data from your Configurable List widgets.

    Please try it out, and let us know should you experience further issues after that.

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    Answered by nancymaddaloni on November 02, 2016 at 09:47 AM

    Hello, I erased the old email notification and set up a new one but the configurable list is still not showing. Can you please check it to see what is going on? I don't see how it is different than the auto responder set up.

     

     

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    JotForm Support

    Answered by Boris on November 02, 2016 at 12:20 PM

    I have cloned your form into my account for testing, and it is now displaying the Configurable List widget output in the email notifications:

    I have also logged into the account that owns the form 60205626600141, and checked its email history logs, and I see that the data from Configurable List widgets is correctly included in the  notification emails.

    Please make sure that your email software is not stripping out formatting from the emails you are receiving. I hope this helps.

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    Answered by nancymaddaloni on November 02, 2016 at 01:52 PM

    Yes, it is working now because I added a title for the configurable list widget. (Items Needed) Before there was none. I didn't adjust anything on the email notification, so I don't think it had to do with that.

    I'm not sure why all of a sudden it needed a title for the widget, because it was working fine for a long time without one.

     

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    JotForm Support

    Answered by Boris on November 02, 2016 at 03:37 PM

    I'm glad to hear you've managed to resolve the issue by adding form labels to your Configurable List fields.

    If there is anything else you may need assistance with regarding your form, please simply open another support thread in our forum and we'll be happy to assist. Cheers