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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms have been disabled!

    Asked by UBAMRebekah on November 02, 2016 at 12:07 AM

    My 2 forms were working just fine (I even did a practice run with the checkout form) then about 30 minutes after I created them I went back to view them and it said they have been disabled. I tried enabling them myself, but the click option showed as though they were already enabled. PLEASE FIX ASAP. I NEED THEM FOR AN EVENT IN TWO DAYS and my previous request for help has gone unanswered.  The forms are here:




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    JotForm Support Manager

    Answered by Jeanette on November 02, 2016 at 12:25 AM

    The reason is that you are requesting critical credit card info on plain text fields in your form Secure Credit Card Payment Application 

    Please be aware that this is illegal because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect  such data are those that are DSS/PCI certified.


    In light of this, you must Integrate your form with any of our Payment integrations.  

    Dwolla integration, is in particular a great choice for USA based business, it offers to accept payments with no fee per transaction.



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    Answered by UBAMRebekah on November 02, 2016 at 02:26 PM

    Thank you for the clarification. I did not realize it was illegal, especially since the credit card info request I used was a template provided by JotForm.

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    JotForm Support

    Answered by Nik_C on November 02, 2016 at 08:39 PM

    On behalf of my colleague, you're welcome!

    As Jeanette said, you can use any of the Payment integration we offer for collecting payments.

    Feel free to share the template you used so we can check it out.

    Thank you!