What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not found: This form is disabled

    Asked by konceptgroup on November 02, 2016 at 12:44 AM

    I have 4 form active forms and all the forms are disabled.

    Screenshot
    My Forms a all and forms are disabled active
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    JotForm Support

    Answered by emily on November 02, 2016 at 04:41 AM

    We are sorry that you are having this issue.

    I have checked your account and the reason why your forms are disabled is that our system caught fishing at your "Credit Card Donation" form. Nevertheless, when I analysed this form, I did not notice any fishing. I whitelisted your form and activated your account.

    The reason why our system automatically caught fishing is that the reference name of the credit card picture and the name of your form contains "credit card" phrase. We recommend you to alter these names. 

    Kindly check your account and forms again. If the problem still continues, please contact us again.

    Thanks.