Why my account is downgraded?

  • Profile Image
    metrogroup
    Asked on November 02, 2016 at 04:04 AM

    I have upgraded my account to bronze just few days ago, ( see attached email) 

    Why do I have to upgrade again?

    Why I lost all my  old submissions in one of my form??( the Samsung RDC signup form )

     

     

    Regards

    Matan

     

     

     

  • Profile Image
    Nik_C
    Answered on November 02, 2016 at 07:09 AM

    We're sorry for this inconvenience. 

    I checked your account and our logs and I found the recent payment. So I set your account back to Bronze. This happened most probably due to changing of your payment method from PayPal to credit card. So cancellation on PayPal initiated downgrading of your account.

    I fixed that for you. Regarding Submissions, I initiated restoring of any potentially missing submission if the issue persists with that please get back to us.

    Thank you!