What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why my account is downgraded?Asked by metrogroup on November 02, 2016 at 04:04 AM
I have upgraded my account to bronze just few days ago, ( see attached email)
Why do I have to upgrade again?
Why I lost all my old submissions in one of my form??( the Samsung RDC signup form )
We're sorry for this inconvenience.
I checked your account and our logs and I found the recent payment. So I set your account back to Bronze. This happened most probably due to changing of your payment method from PayPal to credit card. So cancellation on PayPal initiated downgrading of your account.
I fixed that for you. Regarding Submissions, I initiated restoring of any potentially missing submission if the issue persists with that please get back to us.