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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my account is downgraded?

    Asked by metrogroup on November 02, 2016 at 04:04 AM

    I have upgraded my account to bronze just few days ago, ( see attached email) 

    Why do I have to upgrade again?

    Why I lost all my  old submissions in one of my form??( the Samsung RDC signup form )








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    JotForm Support

    Answered by Nik_C on November 02, 2016 at 07:09 AM

    We're sorry for this inconvenience. 

    I checked your account and our logs and I found the recent payment. So I set your account back to Bronze. This happened most probably due to changing of your payment method from PayPal to credit card. So cancellation on PayPal initiated downgrading of your account.

    I fixed that for you. Regarding Submissions, I initiated restoring of any potentially missing submission if the issue persists with that please get back to us.

    Thank you!