- mcaribbeamAsked on November 02, 2016 at 04:29 AM
firstname.lastname@example.org , mail to the e-mail does not come
- JotForm SupportcandyAnswered on November 02, 2016 at 07:29 AM
I've checked your account and I've seen that your email email@example.com was in our bounce list as you can see the screenshot below:
That was the reason, you did not receive submissions to your email address. So that, I've removed your email address from our bounce list. You are able to receive emails normally now.
Moreover, if you want to check if your email address is in our bounce list or not, you can check and remove it as the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Please check again. If you need any clarification do not hesitate to contact us.
Thanks in advance.