What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I would like to downgrade my account to the free plan. How do I do this?

    Asked by Don on May 08, 2012 at 09:46 AM
  • Profile Image

    Answered by pinoytech on May 08, 2012 at 09:58 AM


    If you are using Paypal for paying your subscription, please follow this steps:

    1. Login to your Paypal Account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button


    This is the other steps to downgrade your subscription:

    1. Login to your JotForm Account

    2. At the right bottom of the page you will find "Account Setting" button

    3. Click on "Account Setting" button

    4. After you click the button you will then see your "Account Information"

    5. Click cancel button

    If you've paid your subscription using credit card, please here for the guide.

    Hope this help and if you need further assistance, feel free to contact us again anytime.

    Thank you for using JotForm!