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  • Profile Image

    Images are not displaying correctly on a form

    Asked by short on November 02, 2016 at 08:09 AM

    Hello, on all my forms, the inserted picture files are not displayed anymore! Why? There is only one box with question marks. If I insert a new picture the problem persists. Since the forms are used for business purposes, a logo must be a must. I ask for remedy.

    Page URL:
    https://eu.jotform.com//?formID=62941690222353

    My Forms problem picture not displayed
  • Profile Image
    JotForm Support

    Answered by candy on November 02, 2016 at 11:31 AM

    Hello,

    I've checked all of your forms and I've seen all images are okay as you can see the example screenshot below:

    Which web browser do you use to check your forms? I have currently used Mozilla Firefox and I was able to see your forms with logos. Also, I recommend you to clear your web browser caches and try again.

    Please if the issue still persists, let us know.

    Thanks in advance.

     

  • Profile Image

    Answered by short on November 02, 2016 at 11:44 AM
    Hey,
    It just tried again before, then it went again. The whole morning did not work. I use Safari.
    Mit freundlichen Grüßen
    Sven Hort
    Geschäftsführer
    hort fast-food gmbh & co.kg
    franchisenehmer der burger king europe gmbh
    hauptstrasse 52 76297 stutensee
    fon +49 7244 9469674 fax +49 7244 9469675 s.hort@icloud.com
    volksbank karlsruhe BIC:GENODE61KA1 IBAN: DE66661900000062221801 ust.ident.nr. de 218876645
    registereintrag hort fast-food gmbh & co.kg sitz stutensee amtsgericht mannheim hra 104779
    persöhnlich haftende gesellschafterin sven hort gmbh sitz stutensee geschäftsführer sven hort amtsgericht mannheim hrb 108336
    bkh gmbh & co.kg
    franchisenehmer der burger king europe gmbh
    hauptstrasse 52 76297 stutensee
    fon +49 7244 9469674 fax +49 7244 9469675 s.hort@icloud.com
    volksbank karlsruhe BIC: GENODE61KA1 IBAN: DE24661900000010098831 ust.ident.nr. de 254298757
    registereintrag bkh gmbh & co.kg sitz stutensee amtsgericht mannheim hra 700982
    persöhnlich haftende gesellschafterin sven hort gmbh sitz stutensee geschäftsführer sven hort amtsgericht mannheim hrb 108336
    ...
  • Profile Image
    JotForm Support

    Answered by Boris on November 02, 2016 at 04:03 PM

    Same as my colleague, I have checked your form in multiple browsers, and the images are displaying fine from my end:

    It might have been a regional issue. Is this issue still happening on your end?

    At the moment, the images seems to be loading fine here. Looking forward to your response.