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  • Profile Image

    Coupon code not working

    Asked by TakeCPR on November 02, 2016 at 09:32 AM

    http://takecprtoday.com/register.htm

    Please see the link above...this is the form where I'm having trouble.  I have a coupon code set for to expire Nov 7, 2016 "lighthouse".

    I had my first student register last night and the coupon did not work. So I tried a dummy registration myself.   I enter the coupon code but when I submit the form, it correctly goes to PayPal, but the discout is not applied to the price. 

    We've used coupons many times without any issues, however this is the first time setting it up with the new payment widget screens.

    I've double and triple-checked everything but is there perhaps a setting I've missed?

     

    Thanks,
    Sue

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    "lighthouse"

    I had my first student register for class last night and the coupon did not work. So I tried a dummy registration myself.   I enter the coupon code, but when I submit the form it correctly goes to PayPal, but the discout is not applied to the price. 

    We've used coupons many times with no issues. This is the first time, however, with the new payment widget screen.

    Am I missing something?

    Page URL:
    http://takecprtoday.com/register.htm

    style size font checked
  • Profile Image
    JotForm Support

    Answered by Kiran on November 02, 2016 at 01:10 PM

    I have checked your web page and see that it is embedded using the source code of the form. It looks like there is a conflict with the other scripts on your web page. As we try to select some products the total is still displaying 0s.

    When you try to apply the coupon code using the direct link of the form, it is working fine.

    Please try embedding the form using the iframe embed method. It should be working fine and the coupons.

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image

    Answered by TakeCPR on November 07, 2016 at 10:07 AM

    Wonderful! That is what we have decided to do. There's a little bit of customization that we had with the embedded source code that we forfeit this way, but it's nothing we can't live without. Much more important to us that the coupons are working. Thanks so much!

  • Profile Image
    JotForm Support

    Answered by Kiran on November 07, 2016 at 10:14 AM

    Great! Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!