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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Image inserted into PDF doesn't show in output

    Asked by emucoe on November 02, 2016 at 09:50 AM


    I have customized the PDF output for submissions, including the addition of an image.


    In the design view, below, the included image appears. In the created PDF file however, the image is not included, just a square placeholder is indicated, as shown further below.



    Page URL:

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    JotForm Support

    Answered by Kiran on November 02, 2016 at 01:19 PM

    We had a temporary issue with the upload file links which may be causing this issue. The issue is now fixed by our backend team and should be working fine. Could you check once again and let us know if the issue still persists? We will be happy to take a look again for you.

    Thank you! 

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    Answered by emucoe on November 02, 2016 at 01:53 PM

    It seems to be working now, thanks.