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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reply emails no longer correct

    Asked by SQ1Printing on November 02, 2016 at 10:17 AM

    When I send a reply email to a submission, it used to reply to the email address entered by my customer. That's no longer the case. Now when I reply, the reply just goes to the submission email address (mine). Copying and pasting my customer's email address in every instance is a huge time waste. How can I fix this? 

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    JotForm Support

    Answered by EltonCris on November 02, 2016 at 01:20 PM

    This was due to the recent switch on the email server used in notifications. This has been already fixed so it should not happen anymore on incoming emails. You should continue to see the submitters email in the reply-to field as usual.

    Our apologies for this inconvenience.