What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Uptime of my form

    Asked by aamdfoundation on November 02, 2016 at 10:18 AM

    I have noticed that the donation form has uptime issues. It's working now, but last night it was down. Can you verify that there is nothing wrong with my setup. This is the second time i have had uptime issues with my form in the last few months. Donations are the lifeline for our charity and it's dishearting to have customers send you screenshots that your donation page is down.

     

    Is there a difference between these two links?

    https://form.jotform.com/61867260768266

    https://form.jotform.com/aamdfoundation/one-time-donation

    Page URL:
    https://form.jotform.com/61867260768266

    Screenshot
    JotForm style size font
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    JotForm Support

    Answered by BDAVID on November 02, 2016 at 01:39 PM

    It might have been a brief issue. Your form settings are okay, I see it is loading fine, please let us know if this happens again.

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    Answered by aamdfoundation on November 03, 2016 at 01:25 PM

    Do you have any tools to verify the uptime of the forms? My client has noticed the form being down twice in the past few months. Do paid members get an uptime guarantee?

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    JotForm Support

    Answered by Kiran on November 03, 2016 at 02:55 PM

    We are sorry for the inconvenience caused. You may check the status of JotForm from the following URL.

    http://jotformstatus.com/

    The uptime remains the same for all the users including the paid members. Let us know if you notice any issue with the forms at your end. It would be also helpful if you can attach the screenshot of the issue so that we can provide you with necessary assistance.

    Thank you!