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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Signatures are not showing up on submitted forms

    Asked by Highline on November 02, 2016 at 10:40 AM

    When our field personnel are filling out forms the signature block is not showing up when the form is submitted

    Page URL:
    https://portal.safetysync.com//CompanyAdmin/Documentation/Documentatio<br/>n_RecordDetails.aspx?recid=275759&amp;recN=13292&amp;pageno=2

    Screenshot
    signatures submitted forms showing up block form is submitted the form
  • Profile Image
    JotForm Support

    Answered by david on November 02, 2016 at 01:10 PM

    Signatures are captured as images and we had some recent issues with redirecting to those files properly.  Images and file uploads should now be working once again and so should signatures.  Let us know if they are still not working and we will be happy to have a closer look.

    You may need to create a new PDF for the signature images to show in the PDF.

  • Profile Image

    Answered by Highline on November 02, 2016 at 02:44 PM
    Thank you for your reply. Unfortunately the signatures are still not showing up when I try to approve the record. I created a new form and it did not solve this issue.
    Thank You
    Jim Ryan, NCSO
    Safety Coordinator
    [cid:image004.png@01D234FF.6B2223B0]
    200, 2304 119 Ave NE, Edmonton, AB T6S 1B3
    main 780 452 8900 ext 233
    fax 780 454 7696
    cell 780 504 3759
    safety@highline.ca
    ...
  • Profile Image
    JotForm Support

    Answered by david on November 02, 2016 at 04:02 PM

    I checked this on my end and indeed, emailed PDF's and all PDF's sent to integrations are still producing 404 errors for file upload links.  I have alerted our developers to this and will forward your thread as well.

    As soon as this is working once again, we will let you know.  For now, the PDF generated from your JotForm account submissions view will contain the correct links:

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

  • Profile Image
    JotForm Support

    Answered by david on November 02, 2016 at 04:47 PM

    This should now be fixed for new submissions.  All newly generated PDF's should have the correct file URLs. 

  • Profile Image

    Answered by Highline on November 02, 2016 at 05:44 PM
    It is working now.
    Thank You
    Jim Ryan, NCSO
    Safety Coordinator
    [cid:image004.png@01D2351A.1C8DE9D0]
    200, 2304 119 Ave NE, Edmonton, AB T6S 1B3
    main 780 452 8900 ext 233
    fax 780 454 7696
    cell 780 504 3759
    safety@highline.ca
    ...