What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Bandwidth Limit Exceeded

    Asked by i969e7 on November 02, 2016 at 10:52 AM

    When a customer uploads a document on any and ALL of our JotForms, when we go click on the link to view the document link, we receive this error message "

    Bandwidth Limit Exceeded

    This link has generated too much traffic and have automatically been disabled." 


    We have never opened this document up before.

    We need this fixed TODAY as it is holding up our employees.

    Page URL:

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    JotForm Support

    Answered by EltonCris on November 02, 2016 at 01:47 PM

    Our apologies. The file should now work once again.

    The error was due to the bandwidth limit which has resumed its operation and now affecting uploaded files with high bandwidth usage but it was reverted back to prevent further issues. Should be fine by now.