What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why aren't intended recipients receiving the notification of a submission?

    Asked by bloomis on November 02, 2016 at 11:04 AM

    I have all the emails as recipients but select individuals aren't getting them. 

    Page URL:

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    JotForm Support

    Answered by BDAVID on November 02, 2016 at 02:24 PM

    We had a problem with notifications ending up in spam folders. Please go to your spam folders if you find any emails coming from Jotform, please mark them as NOT SPAM:

    Let us know if you need more help.