What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How long of a delay is there before a submission shows in my inbox on a form?

    Asked by IndianaLegion on November 02, 2016 at 11:15 AM

    This morning I've received a call from a customer that submitted a form and payment but I don't have his information in my inbox yet. 

    Thank you. 

     

    Page URL:
    http://www.veteransdayindy.org/banquet-reservations.html

    delay inbox shows
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    JotForm Support

    Answered by John_Benson on November 02, 2016 at 02:43 PM

    Hello,

    Usually, it is instant or not more than five minutes. Also, We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    You can also check your email history. Here's the guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Hope that helps. Thank you.