How long of a delay is there before a submission shows in my inbox on a form?

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    IndianaLegion
    Asked on November 02, 2016 at 11:15 AM

    This morning I've received a call from a customer that submitted a form and payment but I don't have his information in my inbox yet. 

    Thank you. 

     

  • Profile Image
    John_Benson
    Answered on November 02, 2016 at 02:43 PM

    Hello,

    Usually, it is instant or not more than five minutes. Also, We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    You can also check your email history. Here's the guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Hope that helps. Thank you.