What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I no longer being notified of new form submissions?

    Asked by has926 on November 02, 2016 at 11:33 AM

    My form has had three submissions lately and I have not been notified. How can I fix this?

    Page URL:
    www.hollysoutherland.com/phone-consult

    Submissions new form notified am i
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 02, 2016 at 02:54 PM

    I have checked the email history for your email address and I can see all emails are being sent so far, you can also check it by following the guide below: 

    How-to-View-All-Your-Form-Email-History

    Could you please also check your spam folder? 

    If you find them there, please mark the emails as not spam, additionally you could also check this guide in order to get some info about why emails may not be sending: Why-I-am-not-Receiving-Email-Notifications

    If the issue still persists, please try setting up your custom sender email using SMTP, this way you will be able to have more control on how the emails are sent, here's the guide: 

    How-to-Setup-SMTP-for-a-Form

    Hope this helps.