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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting "page is not working" when trying to download attachments in my form.

    Asked by Floridatecteam on November 02, 2016 at 11:39 AM

    When clients upload a PDF and submit it through the form, we are unable to open it. Weather we try to download it through the company's email or Jotform. Even when the client receives a receipt email they cannot open the pdf link. Please advice as soon as possible. Please see the attachment below to view the message that pops up when we attempt to view the file. 

    Screenshot
    open can JotForm message cannot open and
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    JotForm Support

    Answered by Kevin_G on November 02, 2016 at 03:12 PM

    If found this form in your account http://www.jotform.us/form/61455195644158 where you're asking for uploads. 

    I have checked the submissions page as well as  the email history of your form and I can see both are working on my end, I was able to download the files when I clicked on the links: 

    I have also checked this form http://www.jotform.us/form/53624920554153 and I was able to download the attachments. 

    Could you please provide us the link to your form or the name of it? 

    We will be glad to further check your form and find why attachments are not working. 

    Looking forward to your response.